Return/Exchange Policy

• Return/Exchange Policy
• 1. Return Policy
• If you are not satisfied with the jewelry you purchased, you may return it within 30 days of receiving it.
• Returned items must be in their original packaging, unused, with all tags and accessories attached.
• Please provide proof of purchase or order number when returning items.
• 2. Exchange Policy
• If the jewelry you received is defective or does not match your order, you may exchange it within 30 days of receiving it.
• Exchanged items must be in their original packaging, unused, with all tags and accessories attached.
• Please provide proof of purchase or order number when returning items.
• 3. Return/Exchange Process
• Please contact Customer Service with your order information and reason for return/exchange.
• Customer Service will provide you with detailed steps and address for return/exchange.
• Please send the item back to the specified address and keep proof of delivery.
• 4. Refund
• Once we have received and inspected your return, your refund will be processed within 7 business days.
• Refunds will be made to the original payment method, and the exact time it takes to be credited to your account will depend on your payment provider.
• 5. Fees
• Shipping costs for returns/exchanges are the responsibility of the customer, unless the item is defective or does not match the order.
• If the return/exchange is due to our error, we will cover the shipping costs.
• 6. Contact Us
• If you have any questions about our return/exchange policy or need further assistance, please contact us at:
• Email: vurora.site.site @gmail.com
• Phone: 716-626-1226